"Great Experience"
Great experience via email, phone and in-person. Mike wasn't available
when we got there but Randy did an excellent job of taking care of us
and the hand-off to Mike was seamless. Finance guy talked us into some
add-ons but did so in a professional and no-pressure manner. I hope to
be able to buy a Ford Flex CPO in the near future and Pearson will get
the first shot at my business.
Chris G
"Down to earth"
Don was down to earth and very accommodating to any request we had. Great experience.
Kevin S
"Pleasantly surprised"
I was pleasantly surprised. Very good people.
Gray A
"Excellent!"
Don
Thompson did an EXCELLENT job with helping my husband and I purchase our EDGE.
I love it. I cannot think of a better car buying experience. Donnie's
personality along with his attention to detail made the typical stereo type of
a car salesman vanish. He was a friendly, straight shooter, with knowledge and
excellent follow through. I would refer anyone I know who would like to
purchase a Ford to Donnie. He is a great asset to Pearson Ford.
Victor Colon
"Great Service"
Dustin Greene is a tremendous asset to the Pearson Ford Team. Not only is he knowledgeable about servicing vehicles, but he is also very courteous. Dustin went out of his way to make sure my experience was positive and because of his service, I will continue to bring all my vehicles to Pearson Ford and purchase vehicles in the future from the dealership.
Jacobe C
"Dream come true"
I would rate Pearson Ford overall as "EXCELLENT". What a fine, strong example of customer service above and beyond. A-1 all the way from the sales professional-Reggie Ervin and Ben [Weir] and all the staff workers who made my dream come true. I truly felt like I was home-no pressure,respect to the fulless! I will brag and tell all friends, co-workers and family member "PEARSON FORD" is the place to go for your car. Thank you all for everything! I'm happy!
Kimberly B.
"Best Service"
Pearson Ford has given me the best service of any dealership in the Indianapolis area.
Linda M.
"Efficient"
Mike Creek is the person I request to service my car. He is very efficient and knowledgable. I would not let anyone else service my car. I trust him and will continue to come to Pearson because of the great service he provides.
Patricia C.
"Fantastic "
Fantastic help in finding the exact Escape Limited that I wanted. I love my new car and the service at Pearson Ford was excellent.
Melissa H.
"Excellent Service"
Bill Haygood gives us excellent service each and every time.
Charles T.
"Great Sales Process"
Craig Bowes was kind, courteous, and professional throughout the sale process. This is the 4th vehicle we purchased with him and he showed the same competence for each transaction.
Sherry H.
"No games played"
Bought through the internet (www.myindyford.com). I will never buy another car a different way. Really appreciate how no "games" were played.
(Sales customer)
Dennis H.
"Craig was wonderful "
Craig Bowes was wonderful to work with. He spent a few hours with us and did not over-push us to purchase the car. If he had been pushy, we would not have purchased the car. He let us take our time to decide if we were ready to buy this vehicle (we did not intend to buy a car that day). Again, Craig was wonderful!
Melissa Susong
"Don and Ben are excellent"
Don Thompson and Ben Weir are excellent and valuable assets to Pearson and Ford Motor Company. I'd recommend this duo to anyone looking to purchase a new or pre-titled vehicle.
Larry Davis
"You guys rock"
I would like to take a moment to thank both of you for your professionalism and friendliness with me during my car buying process. Ben, you and your staff continue to make our car buying experience such a pleasure and you guys rock!!
p.s. Donnie, just a suggestion.....maybe we can post a picture of Tom Brady on your website instead of Dallas Clark, ha!
March
(Sales)
Laurie Melis
"Professional and neatly dressed"
The service advisor, William Haygood, was very professional and neatly dressed. The area where I left my car was spotless. The service staff found my problem during a routine oil change. I appreciate their attention to detail.
March
(Service)
Fredrick Hohit
"Freindly"
Scott Krouse always is friendly and accumadating to my schedule.
March
(Service)
Neil Sullivan
"Best Car Buying Experience"
The best overall buying experience we have had with any vehicle.
February
(Sales)
Michael Kakos
Darren Hendricks was nothing short of awesome. I will definitely do business in the future with him.
February
(Sales)
Nick Krcek
Pearson Ford's staff was very professional and courteous!
February
(Sales)
Dave Kroeger
I Wanted to let you know how pleased I have been with the customer service I have received from Donnie Thompson. He has gone above and beyond to make sure I received my new (used) car in top shape. He has stayed late, spent time working on the car himself, and come in on his day off...all after the sale!
Thanks for the great service and my compliments to Don!
Sincerely,
Julie Janeczek
January
(Sales Customer)
Julie Janeczek
Donny worked hard to get exactly what I wanted. Any delays where beyond his control and he took care of them right away. i am very pleased. Nice website. That's why I made initial contact!
December
(Sales Customer)
Kimberly Arnold
Don Thompson is very courteous and professional. he spent several hours searching for the truck I wanted and did a great job. I will buy more trucks from him. The gentleman Scott (Business Manager) was also really helpful and detailed.
December
(Sales Customer)
Practical Property Group
Don Thompson was amazing! I can't say enough about his treatment of me and the friends who recommended Pearson. Don was laid back (no pressure) but completely courteous and professional. He explained everything thoroughly and talked to me about applicable rebates. I so appreciate that!
December
(Sales Customer)
Phyllis Magnuson
I had an excellent experience at Pearson Ford! My salesman, Craig Bowes, was extremely helpful from the minute he approached me on the lot. The dealership didn't have what I was looking for on the lot, just as the 2 previous Ford dealers I had stopped at. However, he took the time to locate the vehicle I was looking for the same day and his follow-up was excellent. I have tried to buy Fords from another local dealer on the southside before with no success, but I will certainly use Pearson in the future! I am a business owner and buy many vehicles and will certainly give Pearson, and Craig, a chance to keep my business in the future. I traded a 2008 Dodge and am proud to be driving a vehicle from a truly AMERICAN company! Keep up the good work!
December
(Sales Customer)
Chad Warweg
We were able to get our vehicle in quickly. Pearson Ford called a couple of hours later with an estimate, and fixed our vehicle that day!
December
(Sales Customer)
Jeremy Dawson
Bill Haygood always does a great job helping us!
December
(Service Customer)
Tige Badillo
I have to say, Don Thompson was the best sales person I have ever dealt with. I started with an Internet request and went through at least 100 vehicles. Don was very patient and never gave me the impression that he was frustrated. He was always prompt in his replies to my questions. Don was never pushy or demanding. He always treated me with respect!
December
(Sales Customer)
Robert Cadick
Reggie was very polite, courteous and professional. Followed up on all questions and was attentive. Overall a very positive experience and will highly recommend.
December
(Sales Customer)
Yong Chae
We always appreciate friendly service. Thank you very much!
November
(Service Customer)
John McGill
Don Thompson did an incredible job helping me! I am extremely pleased with him.
November
(Sales Customer)
Justin Beers
Mack was wonderful! The finance manager helped us get a rebate on the car we traded in for GAP and a warranty. We've already referred a friend who also bought an Escape!
November
(Sales Customer)
Ryan Ellis
Pearson Ford has a very professional staff who wanted to make sure that I got the best deal for the money.
November
(Sales Customer)
Matthew Fishman
Bill Sawyers is super!
November
(Sales Customer)
Norm Harris
We had a good experience in the "Cash for Clunkers" program! Sales people were knowledgeable and helpful.
November
(Sales Customer)
Donald Frazer
We are entirely satisfied with our purchase and with the sales experience at Pearson Ford. We have recommended both the vehicles and Pearson Ford to others.
November
(Sales Customer)
Lisa Cunning
Pearson Ford did a great job. Their staff is very knowledgeable.
November
(Sales Customer)
Mary Bolk
Pearson Ford is awesome. We love our Ford.
November
(Sales Customer)
Matthew Bowling
Michael was very knowledgeable and at no time did I ever feel pressured. he got me the vehicle that suited my needs at the price that I wanted. He was very easy to get along with and I highly recommend him.
October
(Sales Customer)
Timothy Leavell
My service advisor did an excellent job of taking care of my needs. He was exceptional.
October
(Service Customer)
John Kocur
Thanks so much for your generous contribution to the New Hope Golf Outing! It was a great day and I enjoyed seeing Dale. I hope all is well with you and your family!
August
Jim
At Pearson Ford, Bill Haygood is an excellent service advisor.
August
(Service Customer)
Robert Knox
Donna Monday made every effort through her experience and knowledge, without being puchy or hard sell, to get us to buy a car from Pearson Ford. That is very important. She made every effort and contacted us back with she promised. She did everything she said she would and more.
August
(Sales Customer)
Marsha Schumacher
We were delighted with Donna Monday, our salesperson. We have already recommended her to others and would buy from her again. We felt that we were treated very well.
August
(Sales Customer)
John Fuqua
Very good experience. This was our fifth car/truck purcahsed from Pearson Ford. Mac has been our sales rep on each purchase and is outstanding. I thoroughly enjoy talking to him when I visit the dealership.
August
(Sales Customer)
Gregory Keinsley
I have purchased five Ford vehicles from Pearson Ford. I have purchased 3 from Donna Monday.
August
(Sales Customer)
Denver Morrison
A pleasant experience; at no time was I pressured to buy; I did ge tthree test drives and was offereed payment terms I was not aware of yet were very much to my advantage.
August
(Sales Customer)
Jan Spitael
|
In 2003 we purchased a 2002 Taurus for our daughter. Just wanted you to know the service has been great. We have worked with Bill Haygood the last couple of years. We are sure the whole staff is excellent but Bill is our main contact and has been outstanding. He has some of the skills that we as consumers appreciate. When we call he either does remember who we are or makes us feel he does which is fine. Always very helpful. Our daughter was married last Saturday and on Thursday we called to see if service could check something on Friday. Got us right in, got the car back in short order and all was fine. He always thanks us for our business and always is polite and outgoing.
Just thought you would like to hear positive comments from an appreciative customer.
July 2009
(Service Customer) |
Ken & Mary Sonner
Dear Sir,
I just wanted to drop you a quick note telling you my thoughts on how Don handled my wife and I. We had been to a few other dealerships before we came to you. No other dealers we went to seemed either eager or willing to put any time into our requests even though we had said we were looking for two vehicles. We had just an awful experience at Penske the other day and my wife suggested coming over to your place because she had seen a couple of cars that she was interested in. She had talked to Don on the phone while we were driving to your place and expressed our desires.
Immediately upon arrival Don met us, had the keys and carfax reports ready for us to look at. I'm the more easy going of the two of us but I will tell you that my wife isn't and she was immediately impressed. Of course, as is so often, the first few cars did not meet our financing requirements but that did not deter Don. He worked, it seemed, tirelessly to help us find what we needed and could afford.
Within a couple of days Don had found me a car in Ohio (Chevy HHR) and had it brought here. I loved it and it met our financing requirements and I was extremely happy. I had not gotten a vehicle since 1993 (Ford Taurus) and my car had finally burned out (at least I wasn't willing to put anymore money in it - ha ha). It had 221,000 miles on it so I had definitely gotten my money's worth out of it. But Don did not stop there.
Within a couple of days of me getting my car he found one for my wife (Ford Fusion). We came up last night and closed the deal and my wife was very happy which is a feat in itself (ha ha). For the first time in a few weeks my wife didn't have to get up at 5 am so that I could be to work by 6 am, I know that makes her happy.
Don's professionalism, courtesy, and simple caring to get us into our new vehicles has made both my wife and I customers of yours for I'm sure a long time to come. Unlike my wife I'm sure I will drive this car until I absolutely have to get another one (as long as it gets me to and from work and to my grandkids events I'm happy) but my wife on the other hand I'm sure will be back at your door step for another car within 3 to 5 years. Got to keep the wife happy.
There is no doubt because of the way Don handled us we will not only be repeat customers but we will also recommend your place to anyone who is looking for a new vehicle and wants to work with the best.
Thank you again for having such a fantastic employee.
July 2009
(Sales Customer)
Don Zehr
Mac (our salesman) is great. He is one of the main reasons we returned to Pearson Ford to purchase another vehicle.
July 2009
(Sales Customer)
Donald Stogsdill
I have loved Pearson Ford for 40 years. Excellent service.
July 2009
(Service Customer)
Thomas Woerner
Great people at the dealeship! Great products you're building. Keep it up!
July 2009
(Sales Customer)
Mark Boessler
Great team effort. Thanks a million!
July 2009
(Sales Customer)
Dewitt & Lane Holdings Inc.
Donna Monday made every effort through her experience and knowledge, without being pushy or hard sell, to get us to buy a car from Pearson Ford. That is very important. She made every effort and contacted us back when she promised. She did everything she said she would. And more!
July 2009
(Sales Customer)
Marsha Schumacher
Loved Ben, the manager, he handled everything amazingly. He was very professional and thorough.
July 2009
(Sales Customer)
L. Smock
My salesperson, Shawn Lester, was excellent!
June 2009
(Sales Customer)
Lauren Esping
It was a pleasure to visit Pearson Ford. They are as professional at what they do as a doctor or lawyer at what they do. My daughter will be buying a new car over the next few months and that car will be a Ford, and we look forward to buying that car at Pearson Ford. Special thanks to Ben Weir, he truly makes buying a car at Pearson Ford fun!
June 2009
(Sales Customer)
Bruce Siebert
Fast and relieable, thank you.
June 2009
(Service Customer)
W. Francis
My salesman, Don Thompson, was about the best one I've met and worked with. For the first time ever, I feel like I got a great price adn didn't feel like I was getting "taken" at a dealership. I'll go back to Pearson Ford again!
March
(Sales)
Raymond Stanley
Staff always polite, cheerful, solid dealership, superior facilities. Been a customer for 40 years.
January 2009
(Sales & Service Customer)
Susanne Lafollette
The Salesman, Bill Sawyers, was professional and excellent to work with.
January 2009
(Sales Customer)
Kenneth Hedge
Don Thompson was very pleasant and helpful. He was fantastic with the delivery. He really worked with our schedules. Thank you!
January 2009
(Sales Customer)
Cheryl Swift
This is our 5th Explorer and we have seen continued improvement in the vehicles over time.
March 2009
(Sales & Service Customer)
William Burroughs
Excellent experience and I love my new Ford Fusion. I had a SUV for 11 years and was worried I wouldn't like driving a car again, but FORD HAS DONE IT AGAIN.... we are very pleased and LOVE THE FORD FUSION!
March 2009
(Sales Customer)
David Piening
Jay did an excellent job! We never bought a Ford in our lives but very impressed with the vehicle, service and people we encountered.
March 2009
(Sales Customer)
Tim Cordes
It was awesome. I was incredibly nervous as a First Time Buyer but they completely took care of me and talked in terms that I understood.
March 2009
(Sales Customer)
Molly Giles
"Enjoyable experience"
Don made the experience enjoyable. Out of all the
dealers i contacted online Don was the ONLY one who didn't try and force me into
the dealership before I was ready. We were able to work through most of the deal
virtually. Don was a lower pressure, do anything salesman! I would definitely
come back to work with Don.
CCIE17319
"It was easy!"
Mark made it very easy to buy a car, even when I had
lots of personal family issues to work around. He was very patient and
helpful!
ejmorton
"Ford Edge Indianapolis"
We felt like the red carpet was rolled out for us. John
Pearson and on down the line were very personable and informative. Keep the good
work!
T Cluck
"Well-hidden secret"
This dealership was not only a surprise but a
well-hidden secret. There is something very positive to be said about a smaller
hometown dealership. I am planning to continue the association with
it.
Sanduzzo
"Extra Credit"
The buying process went very well, Mark was a great help
and there was no " drama" for me, which was very nice. The Finance manager was "
perfect" in the dealings with me and my wife. Have bought a car at Pearson
before and with this 2 in a row good experience, will come back when I need to
replace thew othewr Ford vehicle. The extra credit given for being a IU Health
employee was a unexpected surprise and a very deal.
Appreciated the attention
we received, no pressure
dstrahan
"12 on a scale of 10"
Don Thompson was the consummate salesman. Never did he
hi-pressure us...was always forthright and helpful. I would rate his performance
on a scale of 10 about a 12! I believe that our car-buying experience could not
have been better.
Mexico Jo
